Telehealth Compliance & Secure Platforms

Platforms

Purpose-Built Secure Platforms

We use secure, purpose-built telehealth and practice management solutions specifically designed for healthcare delivery in Australia. Our platforms include:

• •
  CoviuA dedicated telehealth platform designed for confidential, secure clinical consultations with professional-grade video and communication features.
• •
  Zanda HealthA practice management system that securely stores client information, appointment records, and clinical notes in compliance with Australian healthcare standards.
• •
  StripeA globally trusted payment processing platform used to securely handle client payments. Stripe is PCI DSS compliant and uses industry-leading encryption to protect your financial information. We do not store your card details — all payment data is handled directly and securely by Stripe.

These platforms are built to meet the highest standards of privacy, confidentiality, and secure data management.

Confidentiality

Privacy & Confidentiality

Your privacy and confidentiality are fundamental to our practice. We adhere to the highest professional standards for telehealth services in Australia, including:

• All client information is kept confidential and secure, accessed only by relevant healthcare professionals
• Sessions are conducted in private, confidential settings with no unauthorised access
• We comply with relevant privacy legislation and professional guidelines for telehealth in Australia

Security

Data Security & Protection

We implement robust data security measures to protect your personal and clinical information:

• Encrypted data transmission and storage
• Regular security updates and compliance monitoring
• Secure backup systems to prevent data loss
• Staff training on information security and confidentiality

Consent

Informed Consent & Client Instructions

Before each telehealth session, clients receive clear instructions and guidance on:

• How to access and use the secure telehealth platform
• Technical requirements and internet connection recommendations
• Privacy expectations and confidentiality agreements
• Your rights and how to provide feedback or raise concerns